Understanding good practice in workplace coaching

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AC 1.1
Describe and define the purpose of workplace coaching


AC 1.2
Explain the role and responsibilities of an effective workplace coach

AC 1.3
Describe the behaviours and characteristics of an effective workplace coach

AC 1.4
Explain how coaches should contract and manage confidentiality to coach ethically

AC 2.1
Explain how to manage a coaching process agreeing goals and following a simple coaching model

AC 2.2
Explain the range of tools and techniques (including diagnostic tools and those exploring learning preferences) that can be used to support effective coaching

AC 2.3
Explain why it is important to maintain basic records of coaching activity and what these should contain

AC 2.4
Recognize any potential barriers to coaching in the workplace and explain suitable strategies to
overcome these barriers

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